Return Policy
At Xieduoyouxuan, we want you to feel confident and satisfied with every purchase. We understand that sometimes a product may not be the right fit for your needs, preferences, or expectations.
To make your shopping experience as simple and worry-free as possible, we offer a clear and straightforward return and refund process. Please review the following policy carefully before submitting a return request.
1. Return Eligibility
Before submitting a return request, please make sure that the product meets the applicable return requirements. Examples of eligible reasons for a standard return may include:
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The product does not meet your expectations.
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You ordered the wrong item.
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You changed your mind.
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The product does not suit your space or needs.
For customer-initiated returns, the customer is generally responsible for return shipping costs. For products that arrive defective, damaged, or incorrect due to an error on our part, please refer to the section Damaged, Defective, or Incorrect Items below.
2. Non-Returnable Items
For hygiene, safety, product protection, and practical reasons, certain products are not eligible for return or exchange. The following items are generally non-returnable:
Opened or Used Food-Related Products
Food preparation products such as cutting boards, kitchen utensils, and food storage containers cannot be returned if the packaging has been opened or the product has been used.
Opened Cleaning Products
Cleaning supplies such as mops, brushes, sponges, and similar household cleaning products cannot be returned once their packaging has been opened.
Final Sale and Clearance Items
Products clearly marked “Final Sale” or “Clearance” and discounted by more than 50% are not eligible for return or exchange.
Personal Care Products
Certain personal care products may not be eligible for return where the packaging has been opened or the product has been used.
Gift Cards
Gift cards are non-refundable and cannot be exchanged for cash except where required by applicable law.
Other Restricted Products
Additional products may be excluded from returns where their nature, packaging, hygiene requirements, or applicable regulations make them unsuitable for return. Where a product has specific return restrictions, those restrictions may be stated directly on the product page or at checkout.
3. Please Inspect Your Order Upon Delivery
We recommend inspecting your order as soon as possible after delivery. Please check product quantity, product condition, product model or style, packaging, and accessories and components. Do not dispose of the original packaging until the issue has been reviewed, as photographs of the packaging and shipping label may be required.
4. How to Request a Return
All return requests must be submitted through our customer service team before the product is shipped back.
Step 1: Contact Customer Service
Email: cservice@xieduoyouxuan.com
Please use the following email subject line: Return Request - [Order Number]
To help us process your request efficiently, please include: Your full name, order number, product name or SKU, reason for the return, whether the product has been used, product photos, and photos of any damage or defects if applicable. Providing complete information helps our team review your request more quickly.
Step 2: Return Review and Authorization
Our customer service team will review your request and normally respond within 24–48 business hours. If your return is approved, we will provide return authorization confirmation, return instructions, the applicable return address, and any additional required information. Please do not send products back before receiving return authorization. Sending a package to an unauthorized address may delay return processing.
Step 3: Prepare and Ship the Return
Once your return has been approved, carefully package the product (use original packaging whenever possible), include all accessories and components, protect items from transit damage, and use a trackable shipping method. Please retain your shipping receipt and tracking number until your return is fully processed. Xieduoyouxuan is not responsible for return packages lost or damaged during customer-arranged transit, except where required by applicable law.
Step 4: Inspection and Resolution
After your return arrives at our warehouse, the product will be inspected within 3–5 business days. We will verify product condition, original packaging, complete accessories, usage status, and consistency with your return request. Once approved, we will process your refund or replacement accordingly.
5. Refund Processing
Approved refunds will be issued to your original payment method. The arrival time of funds depends on your bank, payment provider, and relevant financial institutions. After we issue the refund, we cannot control the specific posting speed of your payment platform.
6. Refund Amount
Approved refunds cover the eligible purchase amount of returned products. Original shipping charges are non-refundable unless the return is caused by our operational error. Customer-initiated return shipping costs are borne by the customer and are non-refundable.
Promotional discounts, shipping offers, or partial returns may adjust the final refund amount. If your order qualified for free shipping via minimum order value and your return reduces the order value below the threshold, the original shipping fee will be deducted from your refund per promotion rules.
7. Customer-Initiated Returns
Returns due to personal reasons including changed mind, wrong order, no longer needed products, or mismatched space/needs require the customer to bear return shipping costs, which are non-refundable. We recommend consulting our customer service for product details, dimensions, and real photos before purchase to avoid unnecessary returns.
8. Damaged, Defective, or Incorrect Items
We strictly control product quality and order accuracy. If you receive damaged, defective, incorrect items or products missing essential components, please contact us within 7 days of delivery.
Email: cservice@xieduoyouxuan.com
Please provide your order number, product SKU, clear photos of the product, damage/defect details, outer packaging, and shipping label, plus a brief problem description.
After verification, we will offer full refunds, free replacements, replacement parts, or cover eligible return shipping costs at no extra charge for quality or our-side errors.
9. Damaged Shipping Packaging
If your delivery package is visibly damaged upon arrival, please take photos before opening. If internal products are damaged, retain all shipping boxes, inner packaging, protective materials, and shipping labels for carrier investigation and after-sales verification.
10. Exchanges
For size, color, style or product exchanges, we recommend returning the original item per this policy and placing a new order for faster delivery. After we receive and inspect your returned item, a refund will be processed normally. For defective or wrong items caused by our error, we will arrange free replacements and cover eligible return shipping fees.
11. Product Availability for Exchanges
All exchanges are subject to in-stock availability. If the replacement item is discontinued, out of stock, or unavailable, we will offer a full refund, alternative product options, or other reasonable solutions.
12. Return Shipping Costs Rules
Customer-Initiated Returns: Customers bear return shipping fees for personal reason returns.
Our-side Error Returns: We cover return shipping costs for defective, damaged, or incorrect items, including return labels or shipping reimbursement.
Free Shipping Order Adjustment: If your original order enjoyed free shipping and returns make the order value below the free shipping threshold, original shipping fees will be deducted from refunds.
13. Returns Without Prior Authorization
Do not return any items without prior confirmation from our customer service team. Unauthorized returns may be delivered to incorrect warehouses, cause long processing delays, fail to be identified, delay refunds, or be rejected for processing. Always wait for official return instructions before shipping.
14. Non-Compliant Returned Items
We reserve the right to reject returns or issue partial refunds if returned items show signs of use, post-delivery damage, missing accessories/packaging, modification, or are returned beyond the valid period or excluded by policy terms. Our team will contact you to confirm follow-up solutions if issues occur.
15. Refunds for Promotions and Discounts
All promotional codes, bundle offers, free shipping benefits, and discounts are subject to their original activity rules. Refund amounts will be adjusted accordingly if you return items from promotional orders. Free gifts included in orders must be returned together if required by promotion terms.
16. Order Changes and Cancellations
Please contact us immediately if you need to modify or cancel your order. We can support modifications or cancellations only before orders enter processing or shipping status. Once shipped, orders cannot be cancelled and must follow the standard return process.
17. Return Time Limits
Standard Return Period: 30 days from the delivery date.
Damage/Defect Report Period: 7 days from the delivery date.
Requests submitted beyond the above time limits will not be eligible for return unless required by law or explicitly approved by our team.
18. No Transfer of Return Eligibility
Return and refund rights only apply to the original purchaser and the corresponding order, and cannot be transferred to third parties or other orders without official authorization.
19. Important Consumer Rights
This return policy does not override, restrict or exclude mandatory consumer protection rights stipulated by local laws of your country, region, or jurisdiction. All legal consumer rights are fully respected and protected.
20. Contact Us
If you have any questions about returns, refunds, exchanges, or product issues, please contact our customer service team:
Brand: xieduoyouxuan
Website: https://xieduoyouxuan.com/
Customer Service Email: cservice@xieduoyouxuan.com
Website Operator and Legal Business Name:
Shenzhen Bost Cross-border Technology Co., Ltd.
Registered Office:
Unit 407, Building 11, Meiheyi Valley, Dalang Community, Xin'an Street, Bao'an District, Shenzhen, Guangdong, China
21. Our Commitment
At Xieduoyouxuan, we believe premium shopping experience lasts long after order delivery. We are committed to providing a clear, fair, transparent, and customer-oriented return & refund process for every global customer. We will promptly review all return requests and provide professional and sincere after-sales support. Thank you for choosing Xieduoyouxuan!