FAQ

📐 Sizing Guide

Q: How do I choose the right size?
A: We recommend measuring your chest, waist, and shoulder width before ordering. Our linen tops are designed with a relaxed, breathable fit. If you're between sizes, we suggest sizing up for a more comfortable, effortless drape.

Q: Do your linen shirts run true to size?
A: Our linen shirts are generally true to size with a slightly relaxed fit. Please refer to our size chart on each product page for exact measurements (in cm).

Q: What if the size doesn't fit me?
A: We accept exchanges within 14 days of delivery. The item must be unworn and unwashed. Please contact us at cservice@xieduoyouxuan.com with your order number to arrange an exchange.

🧺 Washing Instructions

Q: How should I wash my linen garments?
A: We recommend machine washing on a gentle/delicate cycle with cold water (30°C or below), or hand washing. Use a mild detergent and avoid bleach or fabric softeners, which can damage the natural linen fibers.

Q: Can I put linen in the dryer?
A: It's best to air dry your linen pieces flat or hang them in a shaded, well-ventilated area. Avoid direct sunlight to prevent fading. If using a dryer, use the lowest heat setting and remove while slightly damp.

Q: My linen shirt shrank after washing — what should I do?
A: Linen can shrink slightly if washed in hot water or dried at high heat. To restore shape, dampen the garment and gently stretch it back to size while laying flat to dry.

🌿 Care & Maintenance

Q: How do I iron my linen shirt?
A: Iron on a medium-high heat setting while the fabric is still slightly damp, or use a steam iron. Linen is best ironed on the reverse side to maintain its natural texture. Many customers also enjoy the relaxed, naturally wrinkled look of linen — no ironing needed!

Q: How do I store linen clothing?
A: Store your linen garments in a cool, dry, and well-ventilated space. Avoid storing in plastic bags or airtight containers, as linen is a natural fiber that needs to breathe. Hanging is preferred over folding to prevent deep creases.

Q: How do I keep my linen looking its best over time?
A: Linen actually gets softer and more beautiful with each wash. Wash regularly according to the care instructions, avoid over-washing, and store properly. With good care, your linen pieces will last for years.

📦 Order Inquiries

Q: How can I track my order?
A: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website.

Q: How long does shipping take?
A: Standard shipping typically takes 7–14 business days depending on your location. Expedited options may be available at checkout.

Q: I haven't received my order — what should I do?
A: If your order hasn't arrived within the estimated timeframe, please check your tracking information first. If there are no updates or the issue persists, contact us at cservice@xieduoyouxuan.com with your order number and we'll look into it right away.

Q: Can I modify or cancel my order after placing it?
A: We process orders quickly, so please contact us as soon as possible at cservice@xieduoyouxuan.com if you need to make changes. We'll do our best to accommodate your request before the order is dispatched.

Q: What is your return policy?
A: We accept returns within 14 days of delivery for items that are unworn, unwashed, and in their original condition. Please contact us at cservice@xieduoyouxuan.com to initiate a return.

Still have questions? Feel free to reach out to us at cservice@xieduoyouxuan.com — we're happy to help!