Shipping Policy
Shipping Policy - Xieduoyouxuan
Last Updated: August 2026
At Xieduoyouxuan, we are committed to providing a reliable, convenient, and secure shipping experience. We carefully process every order and work with professional global shipping partners to ensure your garden ornaments, home lighting, and home living products are prepared and delivered as efficiently as possible.
This Shipping Policy explains our order processing times, shipping methods, delivery estimates, tracking procedures, international shipping arrangements, and other important delivery-related information. Please read this policy carefully before placing your order.
1. Order Processing Time
Orders are typically processed within 1–3 business days after successful payment confirmation.
Business days refer to Monday through Friday and exclude weekends and official public holidays.
During peak periods, including major holidays, promotional campaigns, seasonal sales, and special shopping events, order processing may take slightly longer than usual due to high order volume.
Complete order processing procedures include:
-
Payment verification
-
Order information confirmation
-
Inventory checking and preparation
-
Product picking, inspection and packing
-
Shipping label generation
-
Package handover to official shipping carriers
Please note that order processing time is independent of shipping transit time. The estimated delivery time starts after your order is fully processed and dispatched from our warehouse.
Once your order leaves our fulfillment center, you will receive a shipping confirmation email with available tracking information.
2. Shipping Rates
Shipping costs are automatically calculated at checkout based on multiple factors, including shipping destination, package weight, package dimensions, total quantity of ordered products, and selected shipping method, as well as real-time carrier rates.
The final shipping fee will be clearly displayed on the checkout page before you complete payment, with no hidden charges.
From time to time, Xieduoyouxuan launches free shipping promotions and discounted shipping activities. All promotional shipping offers are subject to specific rules such as minimum order value, eligible product ranges, available delivery regions, and activity valid periods, which will be clearly stated at the time of purchase.
3. Shipping Confirmation and Tracking
Once your order is dispatched, you will receive an official shipping confirmation email containing your unique tracking number (once available).
Please allow 24 hours for the tracking information to be updated and activated in the carrier’s official system.
In some cases, tracking updates may be delayed due to the following situations:
-
Package waiting for carrier pickup
-
Transit between sorting facilities
-
Initial system scanning
-
Transfer between cooperative shipping partners
-
Long-distance international transportation
-
Customs inspection and clearance processing
If no tracking updates are displayed immediately after shipment, please wait an additional 24–48 hours before contacting customer support.
4. Tracking Your Order
The tracking status displayed on the carrier’s platform will change according to the real-time logistics situation. Common tracking statuses include: Shipment information received, Package picked up, In transit, Arrived at sorting facility, Departed facility, Customs processing, Out for delivery, Delivered, and Delivery exception.
You can monitor your full shipment progress via the tracking number provided in your shipping confirmation email.
After the package is handed over to the shipping carrier, all subsequent logistics updates and delivery arrangements are independently controlled by the carrier. We will assist you in checking and solving abnormal logistics issues at any time.
5. Shipping Address
Customers are responsible for providing complete, accurate, and valid shipping information during checkout. Please carefully verify the following details before completing your order: full name, detailed street address, apartment/suite/unit number, city, state/province, postal/ZIP code, country, and valid contact phone number (if required).
Incorrect or incomplete shipping information may lead to delivery delays, additional logistics fees, failed delivery attempts, or package return-to-sender.
If you find any errors in your shipping address after placing an order, please contact our customer service team immediately. We will try our best to assist with address updates before the order is processed and shipped. However, address modification cannot be guaranteed once the order has entered packaging or shipment status.
6. Order Changes and Cancellations
If you need to modify order details or cancel your order, please contact us as early as possible.
We support order modification and cancellation requests before the order is processed and shipped. Once the order is packed or handed over to the shipping carrier, changes and cancellations will no longer be available.
In this case, you can receive the package normally and submit a return application in accordance with our official Return Policy.
7. Delayed Shipments
We always arrange order shipment promptly, but occasional delivery delays may occur due to uncontrollable factors. Common causes of logistics delays include carrier congestion, severe weather conditions, public holidays, peak sales periods, transportation interruptions, customs clearance delays, incorrect recipient address, regional logistics restrictions, and unexpected operational failures.
If your tracking information shows abnormal delays, please continue to monitor the official tracking page for updates. If there is no valid logistics update for a long time, please contact our customer service with your order number and tracking number, and we will assist you in investigating and solving the problem.
8. Lost Packages
If your package is suspected to be lost during transportation, please contact our customer service team in a timely manner. In most cases, the shipping carrier will conduct a formal investigation before confirming a package loss.
To speed up the investigation process, please provide your order number, tracking number, complete shipping address, order date, and a detailed description of the problem. We will provide a reasonable solution based on the carrier’s investigation results and official store policies.
9. Delivered but Not Received
If the tracking status shows “Delivered” but you have not received the package, please check the following locations first: front door/porch, mailbox, parcel locker, community/reception desk, property management office, other safe delivery locations, and confirm with family members or neighbors.
You can also contact the shipping carrier directly to inquire about specific delivery records. If the package is still not found, please contact us with your order and tracking information, and we will assist you in verifying the delivery details and handling follow-up solutions.
10. Damaged Packages
Please inspect your package and products immediately after receiving the shipment. If the package or product is damaged during transportation, please contact our customer service promptly and provide your order number, clear photos of the damaged product, complete outer packaging photos, and shipping label photos, along with a brief problem description.
These materials help us quickly verify the problem and provide refunds, replacements or other after-sales solutions. For detailed rules for damaged and defective products, please refer to our Return Policy.
11. Incorrect or Missing Items
If you receive incorrect products or find missing items in your order, please contact us as soon as possible. Please provide your order number, product name, product SKU (if available), real photos of the received goods, and a detailed description of the problem.
Our team will verify your order details and arrange targeted solutions for you.
12. International Shipping
Xieduoyouxuan supports shipping to multiple international regions worldwide. International delivery time varies greatly depending on the destination country, local logistics network efficiency, customs clearance procedures, local import regulations, carrier service capacity, and local holidays.
Generally, international orders require longer delivery time than local domestic shipments. Meanwhile, some regions may have shipping restrictions due to policy and carrier reasons, and we will refuse shipments to unserviceable regions in accordance with regulations.
13. Customs, Duties, and Taxes
For all international orders, the recipient is responsible for all import duties, customs taxes, clearance fees, and other additional charges stipulated by the destination country’s customs authority.
All tariff standards are formulated and adjusted by local customs departments, related to product category, order value, origin and local import policies. Xieduoyouxuan cannot control or predict the amount of relevant fees.
Unless otherwise specified during checkout, all customs fees and taxes shall be borne by the customer. If you have questions about local import policies, please consult your local customs authority before placing an order.
14. Customs Delays
International packages may be detained or delayed by local customs for routine inspection, document review, or tax verification. Customs may require supplementary documents, import information, tax payment certificates, and recipient identity information.
All customs clearance progress is independently controlled by local customs authorities. Xieduoyouxuan cannot interfere with or speed up the customs clearance process, and cannot guarantee the exact release time of packages. All customs delays are beyond our effective control scope.
15. Undeliverable or Refused Packages
Packages will be returned to our warehouse for the following reasons: incorrect shipping address, unable to contact the recipient, multiple failed delivery attempts, customer refusal to receive the package, unpaid customs duties, or failure to pick up the package within the carrier’s specified period.
If the package is returned due to customer-related reasons, we will charge corresponding return logistics and handling fees in accordance with regulations. The refund processing for returned packages will be implemented strictly in accordance with our official policies.
16. Multiple Packages and Split Shipments
For some orders, products may be shipped in separate packages due to different inventory statuses, different warehouse locations, oversized/overweight package restrictions, logistics arrangement requirements, or carrier regulations.
If your order is split into multiple shipments, you will receive multiple tracking numbers and separate shipping notification emails, and packages may be delivered on different days. This is a normal logistics situation and does not mean missing items.
17. Shipping Restrictions
Individual products and regional destinations are subject to shipping restrictions due to local laws and regulations, customs policies, carrier service rules, product attribute limitations, and regional service coverage.
Xieduoyouxuan reserves the right to suspend or cancel shipments to restricted regions. If we cannot deliver your order due to service restrictions, we will contact you actively and arrange a full refund for you.
18. Free Shipping Promotions
We regularly launch free shipping and discounted shipping promotion activities. All promotional shipping activities are restricted by minimum order amount, eligible delivery regions, eligible product categories, activity valid time, designated shipping methods and maximum order quantity.
If you return partial products and the remaining order amount no longer meets the free shipping threshold, we will deduct the original standard shipping fee from your refund in accordance with the rules of our Return Policy.
19. Delivery Attempts
The number of delivery attempts is determined by the local shipping carrier and destination region. When delivery fails, the carrier will leave a delivery notice, place the package in a safe location, arrange a secondary delivery, transfer the package to a local pickup point, or return the package to the sender.
Please pay attention to tracking updates and follow the carrier’s prompts to complete package pickup in time to avoid return or loss.
20. Shipping Costs and Additional Charges
In addition to the standard shipping fee displayed at checkout, individual orders may incur additional fees due to address correction, oversized/overweight package processing, remote area delivery surcharges, customs clearance fees, redelivery costs, and unclaimed package storage fees. We will inform customers of relevant charges in advance whenever possible.
21. Customer Responsibilities
To ensure smooth delivery of packages, customers shall be responsible for providing accurate shipping addresses and valid email addresses, monitoring logistics tracking information in real time, responding to carrier delivery notifications in a timely manner, completing customs declaration and tax payment procedures as required, picking up packages on time, and contacting us promptly once delivery abnormalities occur. Timely feedback and cooperation can effectively avoid delivery delays and package losses.
22. Shipping and Returns
Shipping service and after-sales return service are two independent processes. For detailed rules of return eligibility, refund time limit and return shipping cost allocation, please refer to our official Return Policy. If you receive damaged, defective or incorrect products, please contact our customer service first before returning the goods to ensure efficient after-sales processing.
23. Contact Us About Shipping
If you have any questions about shipping rules, delivery progress, tracking abnormalities, or order logistics issues, please feel free to contact our customer service team.
Brand: xieduoyouxuan
Website: https://xieduoyouxuan.com/
Customer Service Email: cservice@xieduoyouxuan.com
Website Operator and Legal Business Name:
HK Stellar Future Cross Border Limited
Registered Office:
RM701,UNIT108，7/F，TWRB NEWMANDARINPLAZA14SCIENCE SLVHSISLAOESON HONGKONG
24. Important Shipping Disclaimer
All delivery time estimates on our website are for reference only and do not constitute a guaranteed delivery time commitment, unless otherwise explicitly specified.
Xieduoyouxuan shall not be liable for delivery delays caused by force majeure factors beyond our control, including carrier delays, extreme weather, customs clearance delays, traffic interruptions, public holidays, incorrect customer information, and other unforeseen events.
This shipping policy does not override any mandatory consumer rights and legal protection provisions stipulated by local laws of your region.
25. Our Commitment
At Xieduoyouxuan, we know that timely and safe delivery is an important part of your shopping experience. We are always committed to processing orders efficiently, providing transparent shipping rules, offering real-time tracking services, cooperating with reliable global logistics partners, responding quickly to all shipping-related consultations, and solving delivery problems for every customer.
Thank you for choosing Xieduoyouxuan! We are committed to delivering every exquisite home and garden product to your hands safely.